Everything not showing results from external NTFS volumes

[andymbody]

My laptop does not show any search results from my external NTFS Card or USB drive

They are both listed in NTFS section of options, but I cannot see any files in search results. See attached screenshot.

It's probably a setting which is causing this, but I have been unsuccessful in locating the reason.

I am running latest portable version and have even deleted all support files in portable folder to start from scratch. I also have the service running. This is Win10.

Update: I added the volumes as folders and now they show up. Is this the expected behavior with some USB and Card volumes?

Andy

[void]

Please check if your R: drive is excluded under Tools -> Options -> Exclude.

[andymbody]

Nothing excluded. It works when I add the drives as folders, so I will do that. If I figure out why this is happening, I will post an update. The laptop is part of a domain and managed by the organization... maybe that has something to do with it. I'll connect the drive to another computer and see if I can narrow the cause.

Thanks!
Andy

[void]

Debug logs might be useful:

• In Everything, from the Tools menu, under the Debug submenu, click Start Debug Logging.
• Copy and paste the following into your Everything search box:
  /reindex r:
• Press ENTER in your Everything search box.
  ---wait for Everything to reindex. -it may take a few seconds.
• From the Tools menu, under the Debug submenu, click Stop Debug Logging.
  ---this will open your Everything Debug Log.txt in Notepad.
• What is shown in the debug log?

Please check your R: drive for errors:

• Please backup anything important on your drive before checking it for errors.
• In Windows Explorer, right click your drive and click Properties.
• Click the Tools tab.
• Click Check now...
• Click Start
• If prompted to schedule a scan on the next restart, click Yes.

[andymbody]

Ok... will do... thanks!

I certainly hope you are immortal, because you are a wealth of knowledge that cannot be duplicated!

[andymbody]

I did find that the USB drive has an issue. It's more than 10 years old. It's a wonder that it is still working at all. I'm not sure why the card has the same issue. It is connected directly to a hardware port in my laptop that is less than 3 years old. But if it should be populating normally, then chances are it's not your sw that is suspect. I will post more details once I do more testing...

Thanks for your help!

Andy