Not indexing Egnyte Network folder

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gcijeff77
Posts: 1
Joined: Wed Jan 19, 2022 6:14 pm

Not indexing Egnyte Network folder

Post by gcijeff77 » Wed Jan 19, 2022 6:21 pm

I use Egnyte Desktop App (3.13.2_116) for storage and coordination with my company files.

The Egnyte folder is mapped to a network drive (t:). When I switched from Egnyte Desktop SYNC to Desktop APP (different), Everything would no longer index anything in the T drive. It will index my local drives just fine, but no luck getting it to help on the T drive.

I know the system can work with Egnyte mapped drives using Desktop app, because my coworker has literally the same setup (same machine, same configuration, same app version, same mapped drive) and his Everything will index his Egnyte drive without any problems.

When I try to re-scan the T drive, it basically says "Scanning T:\" in the status bar until I give up or until Everything freezes and I have to force off.

I tried comparing Everything settings one-by-one to my coworker's Everything settings and it's all the same.

I uninstalled Everything and reinstalled newest version (1.4.1.1015 x64).

Thoughts? Running Windows 10 Home 19042.1466 (version 20H2), On n MSI laptop 64 bit Intel Corei7

Thanks!

NotNull
Posts: 3641
Joined: Wed May 24, 2017 9:22 pm

Re: Not indexing Egnyte Network folder

Post by NotNull » Wed Jan 19, 2022 6:27 pm

Are you running Everything as administrator? Try the following:
  • Enable Everything Service
  • Disable Run as administrator
  • Restart Everything (right-click the Everything icon in teh systemtray and choose Exit to stop Everything completely)
Both settings can be found under Menu:Tools > Options > General.

void
David Carpenter (Developer)
Posts: 9346
Joined: Fri Oct 16, 2009 11:31 pm

Re: Not indexing Egnyte Network folder

Post by void » Thu Jan 20, 2022 10:13 am

If running as a standard user doesn't help, please check the debug output:
  • In Everything, type in the following search and press ENTER:
    /debug
  • Type in the following search and press ENTER:
    /verbose
  • rescan your T: drive from Tools -> Options -> Folders -> T: -> Rescan.
  • The current folder being scanned is shown in Green text.
  • Does Everything appear stuck or just really slow?


To close the debug console:
  • In Everything, type in the following search and press ENTER:
    /debug


Please ensure folder_update_thread_mode_background is disabled:
  • In Everything, type in the following search and press ENTER:
    /folder_update_thread_mode_background=0
  • If successful, folder_update_thread_mode_background=0 is shown in the statusbar for a few seconds.

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